SHIPPING, DELIVERY & RETURNS

HOW MUCH IS SHIPPING?

We provide free shipping within the 48 contiguous states.

HOW WILL YOU SHIP MY ORDER?

We ship UPS Ground, FedEx or a freight carrier for most items. Oversize items or multiple quantity orders will ship via common carrier truck. Please note that unless specifically noted as "inside delivery", trucking orders will be curb-side delivery & you should have help available to you on delivery. Inside delivery may be available for an additional fee. (Please see “Inside Delivery” below).

DELIVERY TIME

Delivery times for each product can vary based on the delivery location and the size of the product. Due to the size of some products, common carrier truck deliveries may be the only shipping method available. Because we order your furniture direct from the manufacturer after you place your order with us; and since a portion of delivery time depends upon both the location of the manufacturer, as well as your delivery location, delivery estimates are given as a range of time. Delivering a sofa from a North Carolina manufacturer to a home in Jackson Hole will take a different amount of time than shipping a barstool from San Diego to Houston. If for any reason the manufacturer tells us there will be a delay, we will contact you.

HOW IS MY TOTAL DELIVERY TIME DETERMINED?

The total delivery time for your order is calculated from the time your order is placed until the time you receive it. Total delivery time is broken down into two parts - processing time and shipping time.

Processing time is the time it takes after you submit your order to when the product leaves the warehouse. Shipping time is measured from when your order leaves the warehouse to when it arrives at your home or office.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Arrival time is generally 1 to 3 weeks. In stock items usually ship within 3 to 7 days. Depending upon the weight and size of your order, we may be able to ship using UPS or FedEx. If this is the case, we will send you tracking numbers via e-mail as soon as they are available.

Please Note: Tracking is available only after an order has shipped and packages shipped via freight may not have accessible tracking information for up to 48 hours after you receive the tracking number. In addition, some items that require special shipping arrangements may not be traceable.

DO YOU OFFER EXPEDITED SHIPPING?

Yes. If you need expedited shipping please send an email to shipping@isthisseatsaved.com with your shipping address, the item(s) you are interested in and the time frame you need to receive them. We will check stock and email you a shipping quote along with ordering options.

TRUCK DELIVERIES

Common carrier truck deliveries are performed by a trucking company contracted by our suppliers. This service is a "tailgate delivery", meaning the driver will move the items to the back of the truck. At that point you will need someone to move them into your building or residence. If you ordered a heavy/bulky item, make sure you have someone who can help with this. A signature is required at the time of delivery. Common carrier deliveries are only performed Monday through Friday. An appointment by telephone is usually scheduled by the freight company, however it is not guaranteed.

CAN I GET AN INSIDE DELIVERY?

Yes, for an additional fee we can arrange an inside delivery, but it depends on your situation and is evaluated on a case by case basis. See White Glove Delivery below.

WHAT IS WHITE GLOVE DELIVERY?

White glove delivery provides in-home delivery and light assembly of most furniture. Not all items ship white glove. Your item(s) will be transported to a local delivery agent via a line-haul carrier. The local delivery agent will thoroughly inspect the items to ensure that they are in deliverable condition. The delivery company will exercise due care at all times while on the property or in the residence, including removal of all debris or packaging materials. A few days before the item will arrive at your door, our professional furniture movers will give you a call to schedule a delivery date and approximately a 4 hour window in which your furniture will be delivered. We cannot guarantee scheduled weekend deliveries.

Upon delivery, please inspect the merchandise thoroughly. You will be required to sign a proof of delivery receipt. Please note any damage on this receipt or, if refusing a delivery due to damage, please note ‘refused due to damage’ on the receipt. If you do not notate damage we will be unable to issue any credits or replacements.

Please note that we do not have a warehouse which can store your furniture for you, so we cannot hold furniture for you. Any furniture not delivered within 14 days of arrival at the local delivery hub is subject to additional charges incurred from the delivery hub.

White glove delivery service is available in most areas. Additional delivery fees are required if you are located outside of a regular delivery service area or if extraordinary delivery conditions exist. Should this apply to your order, you will be notified of additional delivery charges before your order is shipped.

DO YOU SHIP INTERNATIONALLY?

At this time, we only ship to the 48 contiguous states. Delivery is not available internationally or to Alaska and Hawaii.

CAN YOU SHIP TO APO/FPO ADDRESSES?

We’re sorry, we cannot ship to APO/FPO addresses. You may want to ship to a friend or relative who can then forward your shipment.

WHAT IF MY SHIPMENT ARRIVES DAMAGED?

In the rare situation that you experience damage to your shipment, please save all original packaging and notify us and the shipping company immediately. Minor damages or shortages to items shipped must be noted on the delivery receipt and reported to us immediately. The customer is responsible to show proof to Is This Seat Saved in the form of a picture. We will attempt to quickly remedy the situation and send free replacement parts to correct the problem, or issue a pickup to replace the product, at our discretion. In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the item. Failure to return the damaged item will cause us to charge your credit card for the non-returned item.

Concealed damage must be reported to us and the shipper within 5 days of arrival. Pictures are also required in the event of hidden damage. We are not responsible for any damages not reported within 5 days of arrival.

If the carton is obviously severely damaged, please refuse the shipment from the freight company. If the product is refused and damage is noted on the delivery receipt, we will issue a pickup to replace the product. If a replacement is declined and you would rather cancel your order, you may do so subject to the cancellation policy listed below.

WHAT IS THE RETURN POLICY?

Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 7 days of delivery. Returned items must be new and in unused condition. Returns are only accepted in their original boxes, and should be unassembled. Sorry we cannot accept returns for assembled merchandise. Special orders where custom fabrics or colors are selected are non-refundable. Specials orders are defined as any order where a fabric, size, color or customization was selected.

All returns are subject to round trip shipping charges. If your item was shipped "Free Shipping," we will charge you our actual outbound shipping charges. All returns for any reason are subject to a 15% restocking fee. The restocking fee is only waived if there is an exchange for an item of equal or greater value, or a store credit. Round trip shipping charges will still apply. Your credit card will be refunded once the manufacturer receives the returned item.

Returns or exchanges must be authorized in advance. To return items for an exchange or refund please contact us via telephone or email us at rma@isthisseatsaved.com for a RMA (Return Merchandise Authorization) number. Orders without a valid return number will be refused and subject to no refund. It is very important to contact us so we can provide the correct return warehouse address.

* A few of our vendors may be excluded from our return policy. Any exceptions are noted on the page of the item on our website.

WHAT IS THE CANCELLATION POLICY?

Orders may be canceled anytime before they are produced and/or shipped. Cancellations must be authorized in advance and a CMA (Cancel Merchandise Authorization) will be assigned to you. You will need to provide this number in the event of any discrepancy. Orders without a valid cancellation number will be subject to our full return policy if the order was refused. If the product has been shipped, and you still wish to cancel your order, you will be responsible for all round trip shipping charges. These charges will be deducted from your refund. Exceptions are specials orders. Specials orders are defined as any order where a fabric, size, color or customization was selected. Special orders are nonrefundable.

WILL MY ITEM LOOK EXACTLY LIKE THE PICTURE?

Is This Seat Saved makes every effort to provide high quality images that accurately show the finish and colors of each piece we carry; however colors can vary by personal perceptions, monitor type and age, video cards, and printing differences. We provide measurements to assist you in selecting your furniture, however sometimes measurements are rounded off and occasionally they will vary slightly from the description. When ordering, make sure to always measure the space you are placing the furniture. If an item will not fit through the door, it is considered a return. If precise dimensions or colors are critical to your order, we suggest contacting us by phone or e-mail (info@isthisseatsaved.com) in order that we may further assist you. And, as always, let us know if we can be of assistance in selecting the right furniture for your needs.

NOTE: We are not responsible for color variations or measurements that are slightly off (three inches or less).

NOTE: Please be careful when ordering and make sure to always measure the space you are placing the furniture. If an item will not fit through the door, it is considered a return. Let us know if we can be of assistance in selecting the right furniture for your needs.

NOTE: We choose our vendors very carefully. We require that they stock the furniture, package it to arrive safely and provide excellent service. However, please understand that available inventory quantities may change depending on the timing of orders received; and sometimes, furniture does go on back order. We are entirely dependent on our suppliers to relay back order information. We will contact you if there is a change in availability on any items that are included on your order. Please be understanding when these rare situations arise. Thank you!